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Legal Information

This accessibility statement applies to  This website is run by Water Bill Ltd.  We want as many people as possible to be able to use this website.  For example, that means you should be able to:

– Change colours, contrast levels and fonts,

– Zoom in up to 300% without the text spilling off the screen,

– Navigate most of the website using just a keyboard,

– Navigate most of the website using speech recognition software; and

– Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Water Bill Ltd is not responsible for the content or accessibility of externally referenced sites.

We’re always looking to improve the accessibility of this website.  If you find any problems or think we’re not meeting accessibility requirements, contact:

Water Bill Ltd respects your privacy and is committed to protecting your data.  We will only use the information that you provide to us lawfully (in accordance with current UK Data Protection Acts and Privacy and Communications Directives).  This includes information submitted voluntarily by you through a form or gathered automatically as you visit this website.  This privacy notice will inform you as to how we look after your data and tell you about your privacy rights and how the law protects you.  

This privacy notice aims to give you information on how Water Bill Ltd collects and processes your personal data, our legal obligations under applicable data protection law and your rights as a data subject.  It also contains information about who to contact if you want to exercise any of your rights in relation to our personal data processing including who to contact if you wish to make a complaint.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below –


By submitting your contact details to us, we may contact you or send you marketing materials.  We will give you the chance to refuse any marketing emails from us in the future.

Our processes include the use of data, some of which may constitute personal data and these processes include compliance with data protection and privacy laws.

Categories of personal data being processed –

Some non-household customers will be sole traders and our processes will request personal data about those sole traders.  Information about other types of customer (e.g. companies and partnerships) is not personal data.  This data may include the name of an individual, a job title, the organisation that the individual works for, contact details and records of any communication with the individual.  Data may also include details relating to the address of the sole trader or individual.

Purpose and legal basis of processing –

The information that we process will be used to complete our services.

Recipients of data collected –

Personal information provided by you will be shared amongst licensed providers where the individual has agreed to their information being shared.

All personal data is held and processed within the UK.

Individuals may request the following –

– Access to their data that you provide and we process;

– Correction to any of the data;

– Restrictions to processing any of the data; 

– Cessation to processing of the data; and

– Erasure of the data.  

This privacy notice is designed in line with the requirements of the General Data Protection Regulation (GDPR)2016/679.  It is important that the personal data we hold about you is accurate and current.  Please keep us informed if your personal data changes during your relationship with us.

If you would like us to update any of your personal data including contact information, please email

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services).  In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

You may give us your personal data by filling in forms or by corresponding with us in person, by email, by phone, by post or otherwise.  We may receive personal data about you from various third parties and public sources.  We will only use your personal data when the law allows us to.  The GDPR requires us to have a lawful basis for every processing activity that we perform.  Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the lawful basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

If you wish to exercise any of the rights set out above, please email

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).  However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).  This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.  We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month.  Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests.  In this case, we will notify you and keep you updated.

This version was last updated in April 2022.

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  The information below explains the cookies we use and why.

(to be confirmed when relevant) – Cookie, Name, Purpose…

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

To opt out of being tracked by Google Analytics across all websites visit

This website uses cookies which are stored on your browser.  You can usually modify your browser settings to prevent this happening.  However, by disabling cookies, or certain types of cookie, you may hinder your user experience on this and other websites, or prevent them from working entirely.

Some cookies used on this website are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.  Without these cookies, services you have asked for cannot be provided.

Some cookies used on this website collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

These cookies don’t collect information that identifies a visitor.  All information these cookies collect is aggregated and therefore anonymous.  It is only used to improve how the website works.

Some cookies used on this website allow the website to remember choices you make (such as user name, language or the region you are in) and provide enhanced, more personal features.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Cookies may also be used to improve the user experience and to enable some of the functionality provided by this website.

Please note that some cookies may be placed by third party service providers who perform some of these functions (or other services) for us. Cookies are used on this website for the following third party services: Google Analytics.  Some of these services may be used to track your behaviour on other websites and we have no control over this.

By continuing to use this website without adjusting your browser’s cookie settings, you agree that we can place these cookies on your device.

As is true with most websites, our server will automatically log data regarding each visit such as your IP address, browser type, referring/exit pages, and operating system. We may use this information to monitor server errors, server administration or to monitor visitor behaviour. It is not possible for this to be disabled on a per-user basis so you must leave this website (and the internet entirely) if you do not agree to this happening.

If you have any questions/comments about privacy, you should contact

This website and its content is copyright of Water Bill Ltd – © Water Bill Ltd 2022.  All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content.  Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

All other trademarks, brand names, logos and copyrights are property of their respective owners and are used for identification purposes and the determination of product(s) and/or service(s) comparison only.

The information contained in this website is for general information purposes only.  The information is provided by Water Bill Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.  Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Water Bill Ltd.  We have no control over the nature, content and availability of those sites.  The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly.  However, Water Bill Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Water Bill Ltd take data security very seriously.  We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorised access, use, modification, disclosure or destruction of the information you entrust to us.  

Our website is hosted in data centres that are ISO 27001 certified, meaning they meet industry best-practices for information security.

These terms explain how you may use this website (the Site), which is provided by use free of charge.

References in these Terms to the Site includes the following websites and all associated subdomains and web pages:


You should read these Terms carefully before using the Site.

By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

If you have any questions about the Site, please contact us by:


We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time.  It is your responsibility to check these Terms of Use periodically for changes.  Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

The Site is for your personal and non-exclusive use only.  As long as you comply with these Terms of Use Water Bill Ltd grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

You may not use any “page-scraper”, “robot”, “spider”, “deep-link” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access copy, acquire, or monitor any part of the Site, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site.

You may not attempt to gain unauthorised access to any part or feature of the Site, or any other systems or networks connected to the Site or to any of our servers, or to any of the services offered on or through the Site, by password “mining”, hacking or any other illegitimate means.

You may not scan, probe or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site.

You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of ours, to its source, or exploit the Site or any service or information made available of offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other that your own, as provided for by the Site.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or our systems or networks, or any systems or networks connected to the Site.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Site or any service offered on or through the Site.  You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes our rights or those of others.

The Site is intended for use only by those who can access it from within the United Kingdom.  If you choose to access the Site from locations outside the United Kingdom, you are responsible for compliance with local laws where they are applicable.

You agree that you are solely responsible for –

– all costs and expenses you may incur in relation to your use of the Site; and

– keeping your password and any other account details confidential.

We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

While we value your feedback, you agree not to submit any Unwanted Submissions.

We may use any Unwanted Submissions as we see reasonably fit on a free of charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check these matters).  Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes, breakdown of systems or network access; or flood, fire, explosion or accident.

No one other than a party to these Terms has any rights to enforce any of these Terms.

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with us please contact us as soon as possible.

If you and we cannot resolve a dispute using our complaints handling procedure, we will –

– let you know that we cannot settle the dispute with you; and

– consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.

If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

Relevant United Kingdom law will apply to these Terms.

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